Terms and Conditions

Welcome to Crystal Clean Solutions UK Ltd. These Terms and Conditions govern your use of our website and the services we provide. By accessing or using our website and services, you agree to be bound by these Terms. Please read them carefully.

1. Company Information

Crystal Clean Solutions UK Ltd is a registered house cleaning services provider offering residential cleaning, deep cleaning, carpet and upholstery cleaning, window cleaning, and end of tenancy cleaning.

2. Use of Services

Our services are intended solely for residential properties. By engaging our services, you confirm that you have the authority to request cleaning services for the property in question.

2.1 Service Availability

We strive to provide our services consistently; however, service availability may vary depending on demand and scheduling. We reserve the right to refuse or reschedule services at our discretion.

2.2 Booking and Payment

All bookings must be made through our official website or authorized channels. Payment policies, including pricing and billing, will be communicated at the time of booking.

3. Customer Responsibilities

To ensure effective service delivery, customers must:

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• Provide accurate information about the property and cleaning requirements.
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• Remove any fragile or valuable items prior to the cleaning session.
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• Grant service access at the agreed time and date.
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4. Cancellation and Rescheduling

Cancellations or rescheduling requests must be made in advance according to our cancellation policy detailed at the time of booking. Late cancellations may incur charges.

5. Liability

While we take great care in providing our services, Crystal Clean Solutions UK Ltd cannot be held responsible for:

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• Pre-existing damage to property or belongings.
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• Any damage resulting from improper use or negligence by the customer.
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• Loss, theft, or damage of items left unsecured.
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Our liability is limited to the value of the service paid for and shall not extend beyond that under any circumstances.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Crystal Clean Solutions UK Ltd and protected by copyright laws. Unauthorized use of our material is prohibited.

7. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your personal information.

8. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the United Kingdom. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Birmingham, West Midlands.

9. Changes to Terms and Conditions

Crystal Clean Solutions UK Ltd reserves the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.

Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at our physical address: